Scaling Connected Products
From personalised manufacturing to global deployment, Ophir helped a major cruise and hospitality operator scale a connected guest experience platform across its international fleet - taking the programme from product industrialisation and manufacturing ramp-up through to fulfilment, deployment and supporting infrastructure.
One Device.Every Journey
The connected device transformed the guest experience - enabling seamless access, cashless payments, wayfinding and personalised services through a single wearable product used throughout the journey.
Personalisationat Scale
Manufacturing millions of products is complex. Manufacturing millions where every single one is unique is something else entirely. Each device was individually engraved, configured, tested and packaged before deployment across a globally connected fleet.
Beyondthe Device
The connected wearable was only one part of a much larger guest experience ecosystem. Supporting products, software platforms and operational infrastructure worked together to deliver a seamless, personalised experience at scale.
Global deployment,seamlessly orchestrated.
From manufacturing to final delivery, Ophir coordinated fulfilment across 29 ports, 17 ships and a network of regional hubs - managing allocation, routing and inventory to get every connected device where it needed to be.
Ports across a global fulfilment network
Ships supported across the fleet
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